FAQ

What is a freight forwarder and what can you help with?
A freight forwarder specializes in arranging and optimizing the transport of goods, both internationally and domestically. We help with everything from booking freight and customs clearance to logistics planning and follow-up along the way.

What modes of transportation do you offer?
We offer a wide range of transportation solutions, including:

• Sea freight: Ideal for large volumes of cargo.
• Air freight: Fast and secure when time is of the essence.
• Road transportation: Flexible and door-to-door service.
• Train transportation: Environmentally friendly alternative for long distances.

What areas do you cover?
We operate globally with networks all over the world. For specific destinations and routes, contact us for a customized solution.

How is the shipping price calculated?
The shipping price is determined based on a combination of factors, such as:

• Weight and volume of goods (volume weight vs. actual weight)
• The chosen mode of transportation
• Distance and route
• Any surcharges such as fuel surcharges, customs, insurance or handling fees

• Actual weight: The actual weight of your goods.
• Volume weight: Calculated based on the dimensions of the goods, taking into account that light but large goods take up more space. For example, UPS volume weight is calculated by dividing length × width × height (in cm) by 5000.

Load meters are used to calculate how much space your shipment takes up in a truck. The default calculation is often:

LDM = (Length in meters × Width in meters) ÷ 2.4

This can also be translated into a weight reference – typically around 1850 kg per LDM.

Typical documents include:

• Commercial invoice
• Packing list
• Bill of Lading (B/L) or Airway Bill (AWB)
• Possibly certificates or other customs documents, depending on the nature of the goods

Customs clearance is the process of getting your goods approved by customs authorities. Yes, we’re happy to help with both export and import customs to avoid delays and unnecessary costs.

Incoterms (International Commercial Terms) are standardized trade terms that define when the risk and costs transfer from seller to buyer.

• EXW: Buyer bears almost everything.
• FCA/CPT/CIP: Risk transfers upon delivery to carrier, with varying degrees of responsibility for transportation costs and insurance.
• DAP/DPU/DDP: The seller has greater responsibility, with DDP where the seller pays everything including customs and duties.
  We are happy to advise on which solution best suits your business.

We offer online tracking so you can follow your shipment at all times. You will receive a tracking number that you can enter on our website or by contacting us.

Contact us with the relevant tracking number and details of the shipment. We will investigate the matter and help find a solution – for example, by starting a claims process or finding the best alternative transportation solution.

When transporting goods by road, sea or air, the carrier’s liability is often regulated by international conventions and standard terms and conditions, which set liability limits based on the weight of the goods measured in SDR (Special Drawing Rights).

For example, the following approximate rates apply for maximum compensation per kg:

• Road transport (CMR/NSAB): 8.33 SDR per kg
• Sea freight : 2 SDR per kg
• Air freight): 17 SDR per kg

SDR is a unit of currency equivalent to around 9 Danish kroner, but the exact exchange rate can vary.

Road transportation example
Imagine a pallet of goods weighing 100 kg is damaged or lost during transportation.

With a maximum compensation of approximately 8.33 SDR per kg, this means that the carrier’s liability in this case will typically be:

8.33 SDR x 100 kg ≈ 833 SDR
Translated into Danish kroner, this corresponds to approximately DKK 7,500.

If the value of the goods on the pallet exceeds this amount, you could be left with a significant loss if you haven’t taken out separate transport insurance.

That’s why we always recommend considering insurance that covers the full value of your goods – so you’re not financially exposed in case of damage or loss during transportation.

The freight forwarder’s liability as intermediary according to § 3 C is limited to SDR 50,000 for each assignment and in total for one and the same incident to SDR 500,000 (§ 24).

Please note that all our assignments are carried out in accordance with the Nordic Association of Freight Forwarders’ General Conditions (NSAB 2015) which can be read at this link: (NSAB2015 link)

We accept bank transfer. Payment terms can vary depending on the contract, but standard is often payment within 30 days.